Emergency Numbers
Embassies & Consulates
Contact your embassy if you lose your passport, are arrested or need help in an emergency. These are the missions of the main English-speaking countries in New Zealand; each also runs a 24-hour line at home.
+1-202-501-4444Overseas Citizens Services (24/7)
Consulate General, Auckland
+44-20-7008-5000FCDO Consular Assistance (24/7)
+1-613-996-8885Emergency Watch (24/7, collect calls accepted)
High Commission, Wellington
Level 11, 125 The Terrace, Wellington 6011, New Zealand
+61-2-6261-3305Consular Emergency Centre (24/7)
Consulate General, Auckland Region
Level 7 HSBC Tower 188 Quay Street, Auckland, 1010
+353-1-408-2000DFA Duty Officer (24/7)
Lost or Stolen Credit Cards
Call your card issuer straight away. These global numbers accept collect calls from abroad.
Be Prepared
Keep Copies of Documents
Carry photocopies (or phone photos) of your passport, visa, travel insurance policy, and flight itinerary. Store digital copies in your email or cloud storage.
Save Emergency Numbers Offline
Screenshot this page or write down key numbers. Mobile data may not be available when you need help most.
Travel Insurance
Ensure your policy covers medical evacuation, trip cancellation, and lost/stolen belongings. Keep your policy number and claims phone number accessible.
Language Barrier
Download an offline translation app before you travel. In an emergency, hospital or police staff may not speak English.
What Your Embassy Can Help With
They can
- Issue an emergency travel document if your passport is lost or stolen
- Give you lists of local doctors, lawyers and interpreters
- Contact family or friends for you in an emergency
- Visit you if you are detained or arrested
- Help if you are the victim of a serious crime
They cannot
- Pay your hotel, medical or legal bills
- Get you out of jail or override local laws
- Investigate crimes (that's the local police)
- Give legal advice or act as your lawyer
- Find you work or accommodation
Emergency numbers: EmergencyNumberAPI (ODbL), with corrections. Embassy data: Wikidata and official government directories. Card hotlines are the global numbers each card network publishes. Check contact details before you travel.