Emergency Numbers
Embassies & Consulates
Contact your embassy if you lose your passport, are arrested or need help in an emergency. These are the missions of the main English-speaking countries in Mexico; each also runs a 24-hour line at home.
+1-202-501-4444Overseas Citizens Services (24/7)
Consulate General, Nogales Municipality
Calle Kalamata 99Colonia Jardines de Kalitea Nogales, Sonora 84066
Consulate General, Nuevo Laredo
Paseo Colon 1901 Colonia Madero Nuevo Laredo, Tamaulipas 88260
Consulate General, Guadalajara
Manuel Acuña 3410,Col. Monraz,Guadalajara, Jalisco. México.C.P. 44670
Consulate General, Hermosillo Municipality
Blvd. Navarrete 291 Colonia Raquet Club C.P. 83204 Hermosillo, Sonora, Mexico
Consulate General, Matamoros Municipality
Calle Constitución No. 1 Colonia Jardín Matamoros, Tamaulipas 87330
Consulate General, Monterrey
Ave. Alfonso Reyes #150 Col. Valle del Poniente Santa Catarina, Nuevo León México 66196
Consulate General, Tijuana Municipality
+44-20-7008-5000FCDO Consular Assistance (24/7)
Embassy, Mexico City
British EmbassyPaseo de la Reforma 350 20th Floor,Torre del AngelCol. Juárez, Mexico City, 06600
Embassy, Cancun
Consulate General, Cancun
Torre EuropeaOffice 202 Blvd. Kukulcan KM 12.5 Cancun Hotel Zone, Cancun, 77500
+1-613-996-8885Emergency Watch (24/7, collect calls accepted)
Embassy, Cabo San Lucas
Carretera Transpeninsular Km. 0.5, Local 82, Col. El Tezal, 23454 Cabo San Lucas, Baja California Sur, México
Embassy, Cancún
Centro Empresarial, Oficina E7, Blvd. Kukulcan Km. 12, Zona Hotelera, 77500 Cancún, Quintana Roo, México
Embassy, Mazatlán
Centro Comercial La Marina Business and Life, Blvd. Marina Mazatlán 2302, Office 41, Col. Marina Mazatlán, 82103 Mazatlán, Sinaloa, Mexico
Embassy, Playa Del Carmen
Plaza Paraíso Caribe, Modulo C, Planta 2, Oficina C21 - 24, Av. 10 Sur entre Calle 3 y 5 Sur, M-35, Lote 1, Colonia Centro, 77710 Playa del Carmen, Quintana Roo, México
Embassy, Puerto Vallarta
Plaza Peninsula, Local Sub F, Boulevard Francisco Medina Ascencio 2485, Zona Hotelera Norte, 48300 Puerto Vallarta, Jalisco, México
Embassy, Acapulco
Pasaje Diana, Avenida Costera Miguel Alemán 121, L-16, Fracc. Magallanes, 39670 Acapulco, Guerrero, México
Consulate General, Monterrey
Torre Gomez Morin 955, Ave. Gomez Morin No. 955, Suite 404, Col. Montebello, 66279 San Pedro Garza Garcia, Nuevo Léon, México
Consulate, Guadalajara
World Trade Center, Av. Mariano Otero 1249, Torre Pacifico Piso 8, Col. Rinconada del Bosque, 44530 Guadalajara, Jalisco, México
+61-2-6261-3305Consular Emergency Centre (24/7)
+64-4-439-8000MFAT Emergency Line (24/7)
Embassy, Mexico City
8 Avenida Jaime Balmes, Polanco I Sección 11510
+353-1-408-2000DFA Duty Officer (24/7)
Lost or Stolen Credit Cards
Call your card issuer straight away. These global numbers accept collect calls from abroad.
Be Prepared
Keep Copies of Documents
Carry photocopies (or phone photos) of your passport, visa, travel insurance policy, and flight itinerary. Store digital copies in your email or cloud storage.
Save Emergency Numbers Offline
Screenshot this page or write down key numbers. Mobile data may not be available when you need help most.
Travel Insurance
Ensure your policy covers medical evacuation, trip cancellation, and lost/stolen belongings. Keep your policy number and claims phone number accessible.
Language Barrier
Download an offline translation app before you travel. In an emergency, hospital or police staff may not speak English.
What Your Embassy Can Help With
They can
- Issue an emergency travel document if your passport is lost or stolen
- Give you lists of local doctors, lawyers and interpreters
- Contact family or friends for you in an emergency
- Visit you if you are detained or arrested
- Help if you are the victim of a serious crime
They cannot
- Pay your hotel, medical or legal bills
- Get you out of jail or override local laws
- Investigate crimes (that's the local police)
- Give legal advice or act as your lawyer
- Find you work or accommodation
Emergency numbers: EmergencyNumberAPI (ODbL), with corrections. Embassy data: Wikidata and official government directories. Card hotlines are the global numbers each card network publishes. Check contact details before you travel.