The airport operates from a single passenger terminal where check‑in, security and baggage claim are all in one compact building. Expect basic passenger facilities concentrated airside and landside rather than multiple concourses. The terminal handles a mix of scheduled regional services and charter/tour flights.

Ground transport options are limited but straightforward: taxis and private cars are the main ways to reach downtown Shangri‑La, with journey times typically around 20-40 minutes depending on traffic and weather. Some hotels and tour operators run shuttle transfers for booked guests; these are worth arranging in advance. There may be infrequent local buses connecting the airport to the town - schedules vary and are not always reliable. Driving yourself is possible; roads into the valley are mountainous and can be slow in winter.

The terminal is small and focused on essentials: a café or snack outlet and basic retail are commonly available landside; expect limited dining options after security. Free or limited‑time Wi‑Fi may be offered but can be spotty; bring a power bank as charging points are limited. There are basic car‑rental desks and taxi ranks outside arrivals. Passenger services such as luggage storage, extensive lounges or shower facilities are minimal or unavailable; for more services plan to use hotels in town. Accessibility ramps and assistance are generally available but check in advance for special requirements.