Brunei Emergency Info

Things can go wrong on holiday. You could have money or luggage stolen, fall ill or have an accident. We have tried to provide contact information for most common situations below.

If something does go wrong while you are abroad, you may want to cantact your family and/or friends at home. They may be able to resolve your difficulty for you or help you to do so without further assistance.

In some serious situations the consular section of your national embassy may be able to provide some help such as liasing with police, contacting family at home, directing you to lawyers or hospitals and of course handling matters with your passport. Generally embassies cannot provide legal advice, provide emergency funds or interfere with the local legal system.

Lost or Stolen Passport

If you lose your passport then you should report the loss to your national embassy. You can arrange for a new passport, but will need to provide proof of your nationality. If your passport is stolen, you must report the loss to the local police authority.

Lost / Stolen Ticket

If you are unfortunate enough to have your air ticket stolen or lose it on your travels, it is recommended that you contact the airline directly for a replacement.

  • Brunei Bandar Seri Begawan Airport: +673 233 0483 (www.civil-aviation.gov.bn)
  • Philippine Airlines: +673 222 2970
  • Royal Brunei Airlines: +673 224 2222
  • Singapore Airlines: +673 222 7253
  • Thai Airways: +673 224 2991

Lost Luggage

Most major airports and railway stations have a lost luggage counter to help. If you were on a flight then you should also report the loss to your airline as they may be able to provide assistance.

Health and Medical Assistance

Pharmacies in the major cities are well stocked and pharmacists may be able to suggest a medication for certain complaints. If you are in need of serious medical attention, you should visit a private hospital such as Gleneagles as this is where you will find the best treatment. The government hospitals offer fairly good service, but are not up to the standards of the private hospitals.

  • Nationwide call center for emergency healthcare: 991
  • Raja Isteri Pengiran Anak Saleha Hospital (RIPAS): +673 222 2366
  • Gleneagles Hospital: +673 261 1883 (www.gleneaglesjpmc.com.bn)

Crime

  • Royal Brunei Police Force: +673 242 3901
  • Emergency services: 991
  • Emergency (criminal case): 993

Lost / Stolen Credit Cards

General information

  • Tourist information: +673 2 382 822/832
  • Tourism office: Ministry of Industry and Primary Resources, Jalan Menteri Besar, Bandar Seri Begawan, BB3910, Brunei Darussalam; phone: +673 238 2822 (www.tourismbrunei.com)